Fill More Bookings, Delight Every Traveller,
and Build Guest Loyalty on WhatsApp
MSGie helps travel agencies, tour operators, hotels, airlines, and hospitality businesses automate booking confirmations, deliver itineraries, send travel alerts, run upsell campaigns, and keep guests loyal - all through WhatsApp.
Slow Responses, Missed Updates, and One-Time Guests Are Costing Your Travel Business
Travellers plan with high expectations and low patience. Without a fast, reliable communication channel, bookings go to competitors who respond first, guests miss critical updates, and one-time travellers never return.
Enquiries That Go Cold Before You Respond
Travellers researching holiday packages fill in a form and get a reply the next day. By then, they’ve confirmed a booking with a faster agency. Speed of response is the single biggest factor in travel conversion.
Travel Disruptions That Reach Guests Too Late
Flight delays, hotel changes, and itinerary updates sent by email often go unread in time. Confused guests call your helpline in a panic - overwhelming your team at exactly the wrong moment.
Guests Who Book Once and Never Return
Without a direct post-trip engagement channel, satisfied guests drift away. Without timely loyalty outreach, they book their next holiday with whoever appears first in their inbox - not necessarily you.
MSGie Puts Your Travel Business on WhatsApp - Where Travellers Enquire, Confirm, and Come Back
From the first holiday enquiry to the post-trip review request, MSGie manages your entire guest communication on WhatsApp. Your team focuses on creating great travel experiences - MSGie handles every touchpoint in between.
- Respond to holiday enquiries instantly and send booking confirmations automatically
- Deliver itineraries, e-tickets, and hotel vouchers directly to guests on WhatsApp
- Send pre-trip reminders, check-in prompts, and travel document checklists on schedule
- Alert guests to delays, changes, and disruptions in real time before panic sets in
- Run upsell, loyalty, and re-engagement campaigns to drive repeat bookings
Every Tool Your Travel Business Needs on WhatsApp
MSGie brings the full power of the WhatsApp Business API to travel agencies, hotels, tour operators, and hospitality businesses - without any technical setup or engineering overhead.
Broadcast Campaigns
Send early-bird holiday promotions, flash sale alerts, seasonal package launches, and loyalty reward offers to segmented guest lists with Meta-approved WhatsApp templates.
Contact Management
Maintain a unified guest database segmented by destination preference, travel history, loyalty tier, and travel dates - enabling precision targeting for every campaign and upsell.
Template Manager
Create and manage Meta-approved templates for booking confirmations, itinerary delivery, pre-trip reminders, disruption alerts, post-trip reviews, and loyalty renewal campaigns.
Bots & Chatbots
Automate destination enquiries, package availability checks, booking request capture, visa FAQ responses, and travel insurance queries - 24/7 without manual agent effort.
WhatsApp Flows
Let travellers choose destinations, submit travel preferences, complete booking requests, and share feedback entirely inside WhatsApp without switching to another app or browser.
Automated Bookings
Automate booking confirmations, tour slot scheduling, hotel check-in instructions, and airport transfer coordination with instant WhatsApp confirmations to every guest.
Multi-Agent Messaging
Let your reservations, operations, and guest relations teams all respond from one shared WhatsApp number - with full conversation history and no missed traveller enquiries.
Direct Chat Links & QR
Add WhatsApp chat links to booking confirmations, hotel in-room cards, and airport signage so guests can reach your team instantly for help, upgrades, or recommendations.
Integrations & API
Connect your booking engine, PMS, or CRM to trigger automatic WhatsApp messages when a reservation is confirmed, a check-in date approaches, or an itinerary changes.
Google Sheets
Automatically log booking enquiries, guest preferences, itinerary requests, and post-trip feedback into a spreadsheet for no-code tracking and travel team visibility.
Analytics & Reports
Track enquiry response times, campaign conversion rates, reminder open rates, guest satisfaction scores, and upsell campaign performance to continually improve your operations.
Trip Upsell & Loyalty Campaigns
Offer past guests personalised tour upgrades, room upgrades, add-on experiences, and early-bird loyalty deals via WhatsApp - turning one-time travellers into loyal repeat guests.
How Travel and Hospitality Businesses Use MSGie Every Day
From boutique travel agencies to international hotel chains - MSGie adapts to every travel and hospitality business model and guest communication workflow.
Booking Confirmations & Itinerary Delivery
Send instant booking confirmations, full trip itineraries, e-tickets, hotel vouchers, and transfer details to guests on WhatsApp the moment a reservation is made.
Pre-Trip Reminders & Check-In Prompts
Automate pre-departure reminders, online check-in prompts, visa document checklists, baggage allowance info, and departure time alerts at exactly the right intervals.
Travel Disruption & Delay Alerts
Instantly notify all affected guests about flight delays, hotel changes, or itinerary disruptions via WhatsApp - managing expectations before confusion or complaints arise.
In-Destination Guest Support
Let guests contact your team via WhatsApp during their trip for restaurant recommendations, activity bookings, local emergency help, and real-time concierge assistance.
Post-Trip Feedback & Reviews
Trigger automated satisfaction surveys and review requests after each trip via WhatsApp - capturing guest feedback and driving positive reviews while the experience is fresh.
Repeat Booking & Loyalty Campaigns
Send personalised holiday package offers, anniversary travel deals, loyalty tier upgrades, and early-bird promotions to past guests on WhatsApp - driving repeat bookings year-round.
What Travel and Hospitality Businesses Achieve With MSGie
Instant WhatsApp responses to travel enquiries and same-day booking confirmations convert more prospects - before they complete a booking with the next agency they contact.
Sending real-time disruption alerts and pre-trip reminders reduces inbound panic calls - freeing your team to deliver great service rather than firefighting information gaps.
Post-trip engagement and personalised repeat booking campaigns on WhatsApp turn satisfied guests into loyal travellers who book with you again and again.
Why Travel and Hospitality Businesses Choose WhatsApp to Win Bookings and Retain Guests
Travellers already use WhatsApp every day - making it the fastest, most reliable channel to confirm bookings, deliver updates, provide in-trip support, and build the guest relationships that drive repeat travel.
First Response Wins the Booking
Travellers research multiple agencies simultaneously. Responding to a holiday enquiry in seconds via WhatsApp - while competitors are still composing an email reply - puts your offer first and converts more often.
Itineraries Guests Always Have to Hand
Sending booking details and itineraries via WhatsApp means guests always have everything they need on their phone - no digging through emails, no lost confirmation printouts, no helpline calls.
Disruption Alerts That Reach Travellers Instantly
When flights delay or hotels change, WhatsApp gets the message to every affected guest within seconds - long before they discover the problem themselves and reach for the phone in frustration.
Post-Trip Engagement That Builds Loyalty
Post-trip WhatsApp messages - from review requests to next-destination previews - keep your brand top of mind after guests return home, turning satisfied travellers into loyal, repeat customers.
Frequently Asked Questions
Yes. MSGie can instantly send booking confirmations, e-tickets, hotel vouchers, and full trip itineraries to travellers on WhatsApp - ensuring every guest has their travel details on the channel they check most, with no reliance on email open rates.
Yes. MSGie can automate pre-departure reminders, online check-in prompts, visa document checklists, baggage allowance information, and hotel arrival instructions - delivered to travellers at the right moment via scheduled WhatsApp messages.
Yes. MSGie broadcast campaigns let you instantly notify all affected travellers about flight delays, hotel changes, or itinerary disruptions via WhatsApp - reaching every guest in seconds using Meta-approved templates that bypass email spam filters entirely.
Yes. MSGie’s multi-agent shared inbox lets your reservations, operations, and guest relations teams all respond from one WhatsApp number - with full conversation history, agent routing, and no missed traveller messages even during peak booking seasons.
Yes. MSGie lets you send personalised tour upgrade offers, room upgrade prompts, early-bird holiday package promotions, and loyalty reward messages directly to past guests on WhatsApp - driving repeat bookings with open rates far higher than email.
Yes. MSGie stores only messaging data such as contact names, phone numbers, and delivery events. No sensitive payment details, passport information, or personal travel data are accessed or stored. All messaging uses Meta’s official WhatsApp Business API.