Automate Customer Conversations
Without Writing a Single Line of Code
Msgie's no-code chatbot builder handles incoming WhatsApp messages instantly - qualifying leads, answering FAQs, and routing to the right agent automatically, 24 hours a day.
Every Slow Reply Is a Lost Opportunity
Customers on WhatsApp expect immediate responses. When your team can't keep up - whether it's after hours, a busy day, or simply too many messages - leads go cold and revenue slips away.
Slow replies kill leads before they convert
Studies show that responding to a lead within 5 minutes is 9× more effective than responding after 30 minutes. Every hour your team goes without replying, your conversion rate drops sharply - and your competitor fills the gap.
Repetitive questions bury your team
Pricing, hours, availability, returns - the same questions arrive hundreds of times a day. Your agents spend more time copy-pasting standard answers than handling complex conversations that actually need a human touch.
Missed messages mean missed revenue
Your customers don't keep office hours. Enquiries that arrive at 11 PM, on weekends, or during public holidays sit unanswered until morning - by which point most have already moved on to a business that responded.
A Bot That Handles It
Before Your Team Wakes Up
Msgie's no-code chatbot builder lets you automate instant replies, qualify leads, and escalate complex conversations to the right human - all configured in minutes from a simple dashboard.
Built natively on the WhatsApp Business API, your WhatsApp chatbot software runs 24/7 with zero maintenance. When the bot reaches its limits, it hands off cleanly to a live agent - so customers always feel heard.
- No-code flow builder - live in under an hour
- Native WhatsApp API - no third-party workarounds
- Instant escalation to live agents on trigger keywords
- Fallback handling so no message is ever lost
Full access, no commitment.
Priya will reply shortly...
Everything You Need to Automate WhatsApp at Scale
Msgie's chatbot engine combines keyword intelligence, lead qualification, and smart routing - all configurable without touching a single line of code.
Keyword Automation
Define trigger words or phrases and set the exact reply your bot should send. From single-word matches like "Pricing" to multi-word phrases - Msgie fires the right response instantly, every time.
Lead Qualification
Ask the right questions automatically - business size, budget, timeline, product interest. Collect structured answers from prospects before your team ever sees the conversation, so agents focus only on high-intent leads.
FAQ Automation
Map your most common questions to instant bot answers. Pricing, availability, return policy, delivery times - the bot handles hundreds of repetitive queries per day so your agents handle only what actually needs a human.
Smart Routing
Route conversations to the right team or agent based on intent, department, or keyword. Sales enquiries go to sales, support issues go to support - automatically, without manual triage eating up your team's time.
The Numbers Behind Every Bot Conversation
Msgie bots respond within seconds of receiving a message - day or night, weekday or weekend. Customers get an instant acknowledgement before your team has even seen the notification.
Across Msgie customers, bots fully resolve around 70% of inbound messages without any agent involvement - freeing your team to focus on complex conversations that drive the most revenue.
Businesses using Msgie bots capture 3× more qualified leads from after-hours enquiries compared to teams that rely on manual replies alone - because the bot never sleeps, never misses a message.
What Can Your Bot Handle Right Now?
From capturing the first enquiry to closing the loop after a sale - Msgie chatbots fit every stage of the customer journey.
Lead Capture
Greet every new contact instantly, collect name, email, and budget automatically, and pass a fully qualified lead profile to your sales team without a single manual step.
Support Automation
Answer order status, return policy, and account questions on autopilot. Resolve common support cases in seconds and escalate only the complex issues that genuinely need a human.
Enquiry Handling
Respond to product and service enquiries the instant they arrive - pricing, availability, features, lead times - so prospects never leave empty-handed while waiting for a reply.
Appointment Booking
Guide customers through a structured booking flow - choosing a service, date, and time - and confirm the appointment automatically, with a summary message sent right into their WhatsApp.
After-Hours Coverage
Keep your business responsive around the clock. The bot handles every message that arrives outside working hours, collects the details, and queues it for your team to follow up at opening.
Feedback Collection
Trigger automated post-purchase or post-service surveys via WhatsApp. Collect ratings, comments, and NPS scores without a single agent involved - and route negative feedback for urgent review.
Your Bot Is Live in Four Steps
No developers, no complex setup. Define your triggers, write your replies, and switch it on - Msgie handles the rest.
Define your keyword triggers
Enter the words or phrases that customers typically send - "pricing", "availability", "speak to agent", "book appointment". You can add multiple trigger variants for the same intent so the bot catches every common phrasing.
Set your bot responses
Write the reply your bot should send for each trigger - plain text, rich messages with buttons, or a multi-step conversation flow. Preview exactly how each reply will look inside WhatsApp before going live.
Enable lead qualification
For high-value intent triggers, activate a qualification flow that asks follow-up questions automatically. Answers are saved to the contact record so your agents walk into every conversation with full context.
Activate smart routing
Assign routing rules to each trigger - which team or agent should receive the conversation after the bot collects the initial details. Toggle your bot live and watch inbound conversations flow automatically to the right person.
Frequently Asked Questions
Yes. Msgie supports instant human takeover - your team can step into any bot conversation with a single click from the shared inbox. The bot pauses automatically and the agent takes full control. You can also configure keywords like "speak to agent" to trigger an automatic escalation flow so customers can request a human at any moment.
Most businesses are live within a day. You define keyword triggers, write your bot replies, and activate - no code required. Msgie's no-code builder lets you configure your first bot flow in under an hour, even without any technical background. Start simple with a few FAQ triggers and expand as you learn what your customers ask most.
Completely. Every trigger, reply, button, and routing rule is configurable to your exact needs. You can tailor bot messages to match your brand voice, product catalog, support flows, and team structure. Msgie's chatbot builder is designed to fit your workflow - not force you into a rigid, one-size-fits-all template.
When no keyword match is found, Msgie sends a configurable fallback message - for example, "I didn't quite catch that - let me connect you with our team." The conversation is then flagged for human review in the shared inbox. No enquiry is ever silently dropped. You can also set up a catch-all escalation so truly unrecognised messages always route to a live agent.
Yes. Your Msgie bot runs 24 hours a day, 7 days a week, including weekends and public holidays. It handles inbound messages the moment they arrive - capturing leads, answering FAQs, and qualifying prospects even while your team is offline. Outside-hours conversations are queued with full context so your agents can follow up the instant they're back online.