Turn Abandoned Carts into Revenue
With WhatsApp Automation
Automate abandoned cart recovery, real-time order updates, and customer support. Engage shoppers where they already are - and grow your ecommerce revenue on autopilot.
Why Online Stores Leave Revenue on the Table Every Day
With 70% cart abandonment rates and customers ignoring emails, most ecommerce stores are losing money they’ve already earned.
70% of Carts Are Abandoned
Shoppers add products but disappear without checking out. Email recovery campaigns get ignored. Without instant WhatsApp follow-ups, that revenue is gone forever.
Order Updates Buried in Inboxes
Customers can’t find their shipping emails. Anxiety leads to support tickets. Your team wastes hours answering “Where is my order?” instead of growing the business.
Support Team Drowning in Repeat Queries
Returns, refunds, tracking requests, and size exchanges flood your inbox. Every manual reply costs time and money that could be automated.
One Platform to Recover Carts, Update Customers & Automate Support
Msgie connects to the official Meta WhatsApp Business Cloud API to automate your most valuable ecommerce touchpoints - from cart recovery to post-purchase support - so your store runs on autopilot while revenue grows.
- Abandoned cart recovery message sent within 30 minutes - automatically
- Personalised product reminders with image, price, and one-click cart link
- Real-time order, shipping, and delivery updates via approved templates
- Chatbot handles returns, tracking, and FAQs without human involvement
- Broadcast flash sales and new arrivals to opted-in customer segments instantly
Blue Ankle Sneakers (Size 7) - ₹1,999
Only 3 left in stock!
I’ve updated your cart:
[Complete Order →]
Everything Ecommerce Teams Need to Sell More on WhatsApp
From cart recovery to post-purchase loyalty - Msgie handles the full ecommerce customer communication lifecycle on WhatsApp.
Cart Recovery Bots
Trigger personalised abandoned cart messages automatically within 30 minutes - including product image, price, and a direct checkout link.
Order & Shipping Updates
Send real-time order confirmation, dispatch, out-for-delivery, and delivered notifications via Meta-approved WhatsApp templates.
Broadcast Campaigns
Reach your entire opted-in customer base with flash sale announcements, new arrivals, and seasonal promotions in seconds.
Chatbot Builder
Handle returns, refunds, size exchanges, and order tracking queries automatically - 24/7, without a single human reply.
WhatsApp Flows
Collect return requests, customer feedback, and address updates inside a structured WhatsApp form - zero redirects, instant data capture.
Contact Management
Segment customers by purchase history, product category, cart value, or location for hyper-targeted post-purchase communication.
Template Manager
Build and manage Meta-approved templates for every ecommerce touchpoint - order alerts, reviews, promotions, and OTPs.
Analytics & Reports
Track cart recovery rates, broadcast open rates, delivery performance, and chatbot resolution rates to optimise every campaign.
Integrations & API
Connect Shopify, WooCommerce, or any ecommerce platform via Msgie’s REST API to trigger automated WhatsApp messages at every order event.
Google Sheets Sync
Push order data, customer details, and campaign results to Google Sheets automatically - perfect for small teams without a full CRM.
Multi-Agent Inbox
One shared WhatsApp inbox for your entire customer support team. Assign conversations, collaborate, and never miss a customer message.
How Ecommerce Brands Use Msgie Every Day
From the first cart abandonment to post-delivery loyalty - Msgie fits every customer touchpoint in the ecommerce journey.
Abandoned Cart Recovery
Automatically re-engage shoppers who left without checking out - personalised messages with product details and a direct cart link sent within minutes.
Order & Delivery Updates
Confirm orders, update shipment status, and notify customers at delivery - reducing “where’s my order?” queries by up to 40%.
Flash Sale Broadcasts
Instantly reach your full opted-in customer list with time-limited offers, new launches, and seasonal campaigns - higher open rates than any email.
Returns & Refund Automation
Let customers initiate returns and check refund status directly in WhatsApp - no forms, no hold music, no frustration.
Post-Purchase Review Requests
Automatically ask for product reviews after delivery - timed perfectly so customers are still excited about their purchase.
Loyalty & Re-engagement Offers
Send personalised discount codes and re-engagement offers to customers who haven’t purchased recently - win them back automatically.
The Metrics That Move Ecommerce Businesses Forward
WhatsApp cart recovery outperforms email by 3× - customers see and respond to messages because WhatsApp is where they’re already active.
Automated order updates and chatbot-handled queries dramatically cut the volume of incoming support requests your team needs to handle manually.
Compared to 21% for email. Your promotions, order alerts, and recovery messages get seen - not filtered, not ignored, not lost.
Why Leading Online Stores Choose WhatsApp Over Traditional Channels
Your shoppers are already on WhatsApp. Msgie makes it the most powerful sales and support channel your ecommerce store has.
Meet Shoppers Where They Already Are
WhatsApp is installed on over 2 billion devices. Your customers are already there - Msgie makes your store part of their daily chat.
Rich Product Messages That Convert
Send product images, prices, and one-tap checkout buttons inside the chat - no separate app, no website redirect needed.
Two-Way Conversations That Close Sales
Unlike SMS or push notifications, WhatsApp lets customers ask questions before they abandon. Answer instantly with a bot and convert uncertainty into orders.
Automate at Any Scale
Whether you process 100 or 100,000 orders a month, Msgie handles cart recovery, order updates, and support automatically - without growing your team.
Frequently Asked Questions
Yes. Msgie provides a REST API and webhooks that integrate with Shopify, WooCommerce, and any ecommerce platform. Order events (placed, shipped, delivered) can trigger WhatsApp messages automatically. For platforms without direct integration, Google Sheets sync provides a no-code alternative.
When a customer adds products to their cart but doesn’t complete checkout, your ecommerce platform triggers a webhook to Msgie. Within a set window (typically 30–60 minutes), Msgie sends a personalised WhatsApp message with the cart contents and a direct checkout link - all via a Meta-approved template.
Yes. You can send automated order confirmation, dispatch, and delivery messages using templates that include order numbers and tracking links. Customers can also ask your support chatbot for order status updates at any time - without human involvement.
Yes, provided customers have opted in. Msgie uses Meta-approved message templates for all outbound campaigns. Promotional messages require customer opt-in, which can be collected via your website, WhatsApp Flows, or at checkout. Opt-out is handled automatically.
When you create a template in Msgie’s Template Manager, it is submitted to Meta for review. Utility templates (order confirmations, shipping updates) are typically approved within 24 hours. You can track approval status directly in the dashboard.
Yes. You can build a return initiation chatbot that collects the order number, reason for return, and preferred resolution (refund or exchange) - all inside WhatsApp. Submission data is available via the Msgie API or Google Sheets for your fulfilment team to action.