Automate Table Reservations and Customer Communication
With WhatsApp
MSGie helps restaurants, cafes, cloud kitchens, and food businesses automate reservation handling, broadcast daily specials, send order updates, and run loyalty campaigns - all through WhatsApp.
Running a Restaurant Is Hard Enough Without Communication Bottlenecks
From missed reservations to unanswered delivery queries, poor communication costs restaurants revenue and repeat customers every single day.
Missed Bookings and No-Shows
Phone reservations are missed during busy service, and without confirmation reminders, no-shows waste tables and hurt revenue.
Unanswered Menu and Delivery Queries
Customers asking about menus, hours, allergens, and delivery status go unanswered when staff are busy — leading to lost orders and bad reviews.
No Structured Repeat Customer Engagement
Without a way to reach past customers directly, restaurants rely on expensive ads or social media — missing the opportunity to build loyalty through personal communication.
MSGie Automates the Entire Customer Communication Journey for Food Businesses
From the moment a customer asks for a table to the post-meal feedback message, MSGie handles it on WhatsApp. Your team focuses on great food and service - MSGie handles the communication.
- Automate reservation handling, confirmations, and reminders
- Broadcast daily specials and seasonal offers to opted-in customers
- Send order confirmation and delivery status updates automatically
- Collect post-meal feedback to improve reviews and service
- Run loyalty campaigns that bring customers back regularly
Every Tool Your Restaurant Needs to Win on WhatsApp
MSGie brings the full power of the WhatsApp Business API to food businesses — without the complexity.
Broadcast Campaigns
Send daily specials, happy hour deals, new menu launches, and seasonal promotions to your entire opted-in customer list.
Contact Management
Build a unified database of regulars, catering clients, delivery customers, and event guests for targeted campaigns.
Template Manager
Create and manage Meta-approved templates for booking confirmations, order updates, promotional offers, and feedback requests.
Bots & Chatbots
Answer menu queries, collect reservation details, handle FAQs, and qualify catering enquiries automatically around the clock.
WhatsApp Flows
Let customers complete table bookings, catering requests, and dietary preference forms entirely inside the WhatsApp chat.
Automated Bookings
Automate reservation intake, availability checks, confirmations, and pre-visit reminders without staff involvement.
Multi-Agent Messaging
Let your front-of-house, delivery, and management teams respond to customers from one shared WhatsApp inbox.
Direct Chat Links & QR
Place QR codes on tables, menus, and receipts so customers can instantly connect for feedback, reorders, or loyalty sign-ups.
Integrations & API
Connect your POS, delivery platform, or reservation system to trigger WhatsApp messages from existing tools.
Google Sheets
Automatically capture reservation data, catering enquiries, and feedback responses into a connected spreadsheet.
Analytics & Reports
Track campaign reach, reservation confirmation rates, message delivery, and customer engagement in one dashboard.
Loyalty & Rewards Communication
Send personalised loyalty points updates, birthday offers, and repeat visit incentives to bring customers back consistently.
How Restaurants Use MSGie on WhatsApp
From quick-service restaurants to fine dining, MSGie adapts to every type of food business.
Table Reservation Automation
Accept and confirm table bookings via WhatsApp chatbot — 24/7, without calls or manual entry.
Daily Specials & Offer Broadcasts
Send today's menu, happy hour deals, or weekend brunch offers to all opted-in customers at once.
Order Confirmation & Delivery Updates
Automatically notify customers when their order is placed, being prepared, and out for delivery.
Post-Meal Feedback Collection
Trigger a feedback message after every dine-in or delivery to gather reviews and improve service quality.
Loyalty Programme Communication
Send personalised loyalty offers, birthday discounts, and exclusive deals to bring customers back regularly.
Event & Private Dining Enquiries
Capture and qualify corporate events, private parties, and catering enquiries automatically via chatbot.
What Food Businesses Achieve With MSGie
Automated reservation flows and reminder messages reduce no-shows and keep covers consistent throughout the week.
Targeted broadcast campaigns and loyalty offers bring customers back regularly without relying on expensive advertising.
Staff spend less time on calls, manual confirmations, and chasing feedback - freeing them to focus on what matters.
Why Food Businesses Choose WhatsApp to Communicate With Customers
WhatsApp is where your customers already are — making it the most natural channel for reservations, offers, and updates.
Instant Reach
WhatsApp messages are opened within minutes — perfect for time-sensitive specials, last-minute availability, and delivery updates.
Effortless Bookings
Customers prefer booking via WhatsApp chat over calls or web forms — it's familiar, fast, and available around the clock.
Personal Customer Experience
Conversational messaging feels warm and personal — building the kind of loyalty that brings customers back again and again.
Broadcast to All Subscribers
Announce new dishes, happy hours, and seasonal events to your entire customer base instantly with a single campaign.
Frequently Asked Questions
Yes. MSGie automates the full reservation flow - collecting date, time, and party size via a chatbot, confirming the booking with an official WhatsApp template, and notifying your team. Staff only step in for special requests.
Yes. MSGie broadcast campaigns let you send daily specials, happy hour deals, seasonal menus, and events to your opted-in customer list using Meta-approved WhatsApp templates.
Yes. MSGie’s shared team inbox lets your front-of-house, delivery, and management teams handle customer conversations from one dashboard, with internal notes and conversation assignment.
Yes. MSGie connects to external tools via REST API and webhooks, allowing you to trigger WhatsApp messages from your POS, reservation system, or delivery platform when key events occur.
Yes. MSGie’s Direct Chat Link & QR Generator creates scannable codes you can place on tables, menus, or receipts. Customers scan and start a conversation instantly - ideal for feedback, reorders, and loyalty sign-ups.
Yes. MSGie stores only messaging performance data such as contact names, phone numbers, and delivery events. No sensitive payment or health information is accessed or stored. All messaging uses Meta’s official WhatsApp Business API.