Interactive Forms Inside WhatsApp -
No Redirects, No Drop-off
Collect leads, bookings, surveys, and service requests directly inside the WhatsApp conversation - no external links, no browser switches, no abandoned forms.
Every Redirect Is a Conversion You're Losing
Customers are already in WhatsApp. The moment you send them to a website form, you lose most of them before they even start typing.
Website redirects kill conversions before they start
Sending customers from WhatsApp to a web form adds friction at the worst possible moment. Most users never complete the switch - they close the notification and forget. Every redirect you add is a conversion funnel you're breaking in two.
Manual data entry wastes agent time and introduces errors
When customers submit details by typing free-text in WhatsApp, agents spend time re-reading, copy-pasting, and manually entering data into your CRM. Unstructured replies mean missing fields, misread numbers, and follow-up messages just to clarify basics.
Long forms have a 40% average abandonment rate
Traditional web forms lose nearly half of all users who start them. On mobile - where most WhatsApp users are - the abandonment rate is even higher. Asking customers to fill in a multi-field form outside of WhatsApp is asking most of them to give up.
Collect Everything You Need,
Right Where the Conversation Is
Msgie's WhatsApp Flows builder lets you design structured, multi-field forms that open natively inside WhatsApp - no browser tab, no redirect, no external link. Customers fill in the form and submit without ever leaving the conversation.
The moment they hit submit, Msgie captures the structured data, sends a confirmation message, and triggers any automation you have set up - lead assignment, CRM update, booking confirmation, or a follow-up sequence.
- No-code flow builder - design forms in minutes
- Native in WhatsApp - zero redirects, zero friction
- Structured data capture - no more free-text chaos
- Post-submit automation triggers instantly
Everything You Need to Capture Data Inside WhatsApp
Msgie Flows combine a no-code builder, native WhatsApp delivery, structured field capture, and instant post-submit automation - in one platform.
Lead Forms
Capture name, email, company, budget, and any custom field from inbound leads - in a structured form that opens right inside WhatsApp. Every submission lands directly in Msgie as a qualified contact with all fields populated, ready for your team to act on.
Booking Requests
Let customers choose a service, select a preferred date and time, and submit a booking - all inside WhatsApp. Msgie captures the structured booking data and triggers a confirmation message automatically, without any manual handling.
Surveys & Ratings
Send post-purchase CSAT surveys, NPS rating forms, or product feedback questionnaires that customers complete without ever leaving WhatsApp. Response rates are dramatically higher than email surveys because there's no friction - one tap and they're in.
Service Selection
Present a structured menu of services, plans, or products inside a flow - with dropdowns, radio buttons, and checkboxes. Customers make their selection natively in WhatsApp, and Msgie routes the conversation based on what they chose, automatically.
What Changes When Forms Are Inside the Conversation
Msgie customers consistently see 3× higher form completion rates when using WhatsApp Flows compared to sending a link to an external web form - because there is no redirect, no context switch, and no new tab to open.
Because fields are pre-configured, typed correctly, and submitted in one tap, customers complete Msgie Flows in under a minute on average. Shorter forms mean fewer drop-offs and more submissions from the same audience.
Every field, every dropdown, every submission happens entirely inside WhatsApp. Msgie Flows are native to the platform - no browser opens, no external link is clicked, and no customer is asked to leave the app they were already using.
What Can You Collect With a WhatsApp Flow?
From the very first touch to post-sale follow-up - Msgie Flows fit every point in your customer journey where structured data makes a difference.
Lead Capture
Replace your website contact form with a WhatsApp Flow. Capture name, email, company, budget, and intent - structured, validated, and waiting in your inbox the moment the customer hits submit.
Appointment Booking
Guide customers through service selection, date preference, and time slot - all in a native flow. Msgie confirms the booking automatically and notifies your team, with zero manual coordination needed.
Post-Purchase Survey
Send a 3-question CSAT flow immediately after an order is fulfilled. Customers rate their experience, leave a comment, and submit - all inside WhatsApp, with results logged automatically in Msgie.
Quote Request
Let prospects submit a structured quote request - product type, quantity, timeline, and delivery address - without typing a long free-text message. Your team gets a clean, complete request every time.
Customer Onboarding
Collect all the information you need to activate a new customer - account details, preferences, documents - through a structured onboarding flow that runs entirely inside WhatsApp and populates your CRM automatically.
Event Registration
Run event sign-ups directly via WhatsApp. Capture attendee name, role, dietary requirements, and session preferences in a Flow, then send a confirmation and reminder message automatically through Msgie campaigns.
From Flow Builder to Submitted Data in Four Steps
No developers, no complex API setup. Design your form, connect your trigger, and start collecting structured data inside WhatsApp today.
Build your flow in the no-code editor
Open Msgie's flow builder and drag in the fields you need - text inputs, dropdowns, radio buttons, date pickers, and more. Arrange them in the order that makes sense for your use case, set field labels, and configure any validation rules. Preview exactly how the form will look inside WhatsApp before you publish.
Send it via bot trigger or campaign
Attach your published flow to a chatbot trigger - for example, when someone messages "Book a call" - or embed it as a CTA button in a Meta-approved broadcast template. The flow is sent automatically to the right customer at the right moment, at any scale.
Customer fills in and submits inside WhatsApp
The customer taps the button and the flow screen slides up natively inside WhatsApp - no browser, no redirect. They fill in the structured fields, make their selections, and hit submit. The entire interaction takes under a minute, from the same app they were already using.
Automation triggers the moment data lands
The instant a flow is submitted, Msgie sends a confirmation message to the customer, updates the contact record with all captured fields, notifies the right team member in the shared inbox, and fires any follow-up sequence you have configured - all without a single manual step from your team.
Frequently Asked Questions
No. WhatsApp Flows are native to the WhatsApp app - the form sheet slides up from within the conversation, the customer fills it in without leaving the app, and submits. No browser, no redirect, no external link. This is exactly why completion rates are so much higher than web forms sent via a link.
Yes. WhatsApp Flows are a Meta-native feature and each Flow must be submitted and approved by Meta before it can be sent to customers. Msgie handles the submission process from the dashboard, so you don't need to interact with Meta's developer tools directly. Most Flows are approved within 24–48 hours.
Yes. You can embed a WhatsApp Flow as a call-to-action button inside a Meta-approved message template and send it as part of a broadcast campaign. This means you can run a survey to your entire contact list, or trigger a booking request after a promotional message - all from the same Msgie campaign dashboard.
WhatsApp Flows support text inputs, dropdown selectors, radio button groups, checkboxes, date pickers, and image/document upload fields. Msgie's flow builder gives you a point-and-click interface to add and configure each field type without writing any JSON or code.
Immediately after submission, Msgie can send a confirmation message to the customer, update the contact record with the captured data, notify your team in the shared inbox, and trigger any automation you have configured - such as assigning the conversation to a specific agent or sending a follow-up sequence. Everything happens in real time, with no manual steps required.