Drive Repeat Sales and Foot Traffic
With WhatsApp Automation
MSGie helps retail stores, fashion brands, electronics retailers, and shopping centres automate promotions, send order updates, run loyalty programmes, and build lasting customer relationships - all through WhatsApp.
Retail Is Competitive - Slow Communication Costs You Sales Every Day
Without a direct, personal communication channel, retailers lose customers to competitors who reach them faster with better offers.
Lost Footfall to Competitors
Without timely promotions and personalised offers, customers drift to competitors. Cold email and social posts rarely drive immediate in-store or online action.
Low Reach on Email and Social
Retailers relying on email newsletters and social media for promotions suffer from low open rates and poor conversion - missing customers at the moment they’re ready to buy.
Poor Retention After First Purchase
Without a structured re-engagement channel, most first-time buyers never return. Loyalty programmes fail when there’s no easy, personal way to keep customers connected.
MSGie Connects Your Retail Brand Directly to Customers on WhatsApp
From flash sale alerts to post-purchase loyalty messages, MSGie puts your brand in the app your customers already use every day. Automate the full customer journey - before, during, and after every purchase.
- Broadcast promotions, new arrivals, and flash sales instantly
- Send order confirmation and real-time delivery updates automatically
- Recover abandoned carts with a timely WhatsApp nudge
- Run loyalty and win-back campaigns that bring customers back
- Collect post-purchase feedback to improve ratings and reviews
Every Tool Your Retail Business Needs to Win on WhatsApp
MSGie brings the full power of the WhatsApp Business API to retail - without the complexity.
Broadcast Campaigns
Send flash sale alerts, new arrival announcements, seasonal promotions, and clearance offers to your entire opted-in customer base instantly.
Contact Management
Build a unified database of in-store shoppers, online customers, loyalty members, and VIP clients for targeted campaigns and personalised messaging.
Template Manager
Create and manage Meta-approved templates for order confirmations, dispatch alerts, promotional offers, feedback requests, and loyalty updates.
Bots & Chatbots
Answer product queries, check stock availability, handle returns FAQs, and guide customers to the right product - automatically, around the clock.
WhatsApp Flows
Let customers complete size selections, preference surveys, loyalty sign-ups, and feedback forms entirely inside WhatsApp - no external links needed.
Abandoned Cart Recovery
Automatically message customers who browsed or added items without completing checkout - recovering lost revenue with a timely personalised nudge.
Multi-Agent Messaging
Let your in-store, online, and customer service teams respond to shoppers from one shared WhatsApp inbox - no missed messages, no duplicated replies.
Direct Chat Links & QR
Place QR codes on shelves, receipts, fitting rooms, and checkout counters so shoppers can instantly connect for support, loyalty sign-up, or reorders.
Integrations & API
Connect your POS, Shopify, WooCommerce, or ERP to trigger WhatsApp messages automatically based on purchases, refunds, stock alerts, or other events.
Google Sheets
Automatically capture customer enquiries, feedback responses, and campaign opt-ins into a connected spreadsheet for easy no-code data management.
Analytics & Reports
Track broadcast reach, campaign open rates, message delivery, and customer engagement to measure what drives sales and refine future campaigns.
Loyalty & Rewards Communication
Send personalised loyalty point updates, tier upgrades, birthday discounts, and win-back offers to bring customers back consistently and increase lifetime value.
How Retailers Use MSGie on WhatsApp Every Day
From high-street fashion to consumer electronics, MSGie adapts to every retail format and customer journey.
Flash Sale & Promotion Broadcasts
Send time-limited sale alerts, clearance offers, and new arrival announcements to your opted-in customer list in one broadcast.
Order Confirmation & Delivery Updates
Automatically notify customers when their order is confirmed, packed, dispatched, and delivered - reducing “where’s my order?” support queries.
Abandoned Cart Recovery
Message customers who viewed products or left items in their cart without buying - recovering lost revenue with a personalised WhatsApp reminder.
Post-Purchase Feedback Collection
Trigger a feedback message after every purchase to gather product ratings and reviews - improving your reputation and guiding future stock decisions.
Loyalty Programme Engagement
Send personalised loyalty point balances, tier upgrades, and exclusive member-only offers to bring customers back and increase repeat purchase frequency.
In-Store Event & VIP Invitations
Invite top customers to exclusive preview sales, product launches, and VIP shopping events - making them feel valued and driving high-intent footfall.
What Retail Businesses Achieve With MSGie
Targeted broadcast campaigns and loyalty messages bring customers back consistently - increasing lifetime value without relying on paid advertising.
Promotions and offers sent via WhatsApp are seen and acted on far faster than email or social posts - turning campaigns into immediate revenue.
Automated order and delivery notifications proactively answer customers before they need to ask - reducing inbound support volume and staff workload.
Why Retail Brands Choose WhatsApp to Reach and Retain Customers
Your customers already use WhatsApp every day - making it the most direct, personal channel to promote, sell, and build loyalty.
Instant Reach
WhatsApp messages are read within minutes - making it the fastest channel to drive traffic during a flash sale, limited stock alert, or time-sensitive promotion.
Personal Connection
Conversational messaging builds genuine relationships with shoppers, turning one-time buyers into loyal repeat customers who feel valued by your brand.
Higher Conversion
Customers who receive personalised WhatsApp offers are far more likely to complete a purchase than those reached by email or social ads - delivering better ROI.
Opt-In Audience
Every contact in your WhatsApp list has chosen to hear from you - giving you a high-quality, engaged audience with far less noise than email or social media.
Frequently Asked Questions
Yes. MSGie broadcast campaigns let you send flash sales, new arrivals, seasonal promotions, and exclusive offers to your entire opted-in customer list using Meta-approved WhatsApp templates - instantly and at scale.
Yes. MSGie integrates with your ecommerce platform or POS via REST API and webhooks to trigger automatic WhatsApp messages when an order is placed, packed, dispatched, or delivered - reducing inbound support queries.
Yes. MSGie lets you send personalised loyalty point updates, birthday offers, tier upgrade notifications, and win-back campaigns to lapsed customers - all through WhatsApp with high open and response rates.
Yes. MSGie provides a REST API and webhooks to connect with Shopify, WooCommerce, custom POS systems, and other retail tools - triggering WhatsApp messages automatically based on events like purchases, refunds, or cart abandonment.
Yes. MSGie’s Direct Chat Link & QR Generator creates codes you can place on shelves, receipts, fitting rooms, or checkout counters. Customers scan and instantly connect with your brand - ideal for support, loyalty sign-up, and post-purchase follow-up.
Yes. MSGie stores only messaging performance data such as contact names, phone numbers, and delivery events. No payment or sensitive personal data is accessed or stored. All messaging uses Meta’s official WhatsApp Business API.